Attachments
- 10 Jan 2024
- 1 Minute to read
- DarkLight
Attachments
- Updated on 10 Jan 2024
- 1 Minute to read
- DarkLight
Article Summary
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Add attachments to cases to provide additional information or context, such as screenshots, source code, etc.
Warning
At this stage, we recommend avoiding potentially malicious files as attachments, as other users may accidentally download and open them.
Attachments can be managed automatically by using the available steps:
- Add attachment to case
- Get attachment download link
- List case attachments
- Remove attachment from case
Note
When an image is added to the case timeline, it's automatically saved as an attachment.
Add an attachment
Use the Add attachment to case step to add an attachment during a workflow execution. Select an input type:
- Raw data: provide raw data from the workflow context to be saved as a file attachment of the specified case.
- File: provide the file content encrypted in base64 format or a file URL to add as an attachment of the specified case.
Working with files
File links can be available through trigger events and steps configured to return the output as a file. By default, file links are non-shareable and have the format:tqfile://steps/XXXXXXX. These links require the
{{ file $.<path_to_non_shareable_file_url> }}. Read more about working with files.
file function to access the file content and add it as an attachment to a case:{{ file $.<path_to_non_shareable_file_url> }}. Read more about working with files.
Provide a file name for the attachment for easy reference.
You also have the option to upload a file from your computer and add it as an attachment to a case from the case timeline:
Or from the Attachments tab in the case itself:
Access an attachment
Once an attachment was added to a case, you can access its content in two ways:
- Use the Get attachment download link step.
- Download the file manually from the Cases portal.
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