Attach events to cases

Attach relevant events to a case to assist anyone reviewing it in getting the complete picture.

One example is event deduplication. Once a case is created after the processing of an event, duplicate events shouldn't create new cases. You can keep a record of the duplicate events by attaching them to the case that already exists.

View attached events

The events attached to a case are visible in the case Events tab.

1. Go to the Cases page.
2. Select the case for which you want to view the events and expand it.
3. Select the Events tab.

Attach an event to a case

Events can only be attached and detached automatically by using the available steps: Attach event to case and Detach event from case.

1. Specify the case ID.
2. By default, the workflow trigger event will be attached or detached from the case. To specify an event ID, add the Torq event ID optional parameter.
3. When attaching an event, you can add the optional Event name parameter to give the event a descriptive name, making the attached events list (see above) easier to navigate.